The abuse and misuse of shared system resources is a serious problem. Accounts on a shared server must share resources with other users, so we must limit how much of the CPU and RAM can be used by each account.
In all fairness, we cannot allow one or two clients to use all of the system resources in a shared hosting environment. All other clients suffer because of it. Excessive CPU and RAM usage by one or more clients causes slowness in all areas.
We constantly monitor our servers for accounts that use more than their share of resources. The following resource usage policy has been implemented to protect the quality of service for our clients:
Spam/UCE (Unsolicited Commercial Email)
nm-host.com has a strict “No-Spam” policy.
The abuse and misuse of email is a serious problem, and will not be tolerated.
Sending spam is a direct violation of nm-host.com’ Terms of Service and is cause for immediate termination without refund.
nm-host.com considers spam to be any unsolicited email, often of a commercial nature, sent indiscriminately to mailing lists, individuals, or newsgroups, among other mediums.
Any account found to be associated with the delivery of spam will be immediately terminated without warning and without refund.
We reserve the right to refuse or cancel services to known spammers.
Mailing lists and mass outgoing email is acceptable and many times necessary.
However, we require that you send such messages only to those who have explicitly requested to receive them and clearly identify yourself as the sender.
Forging or misrepresenting message headers, whether in whole or partially, to mask the originator of the message is prohibited.
nm-host.com reserves the right to decide what it considers “Spam”, “UCE”, “mail bombing”, or “bulk email”.
Excessive Resource Usage and/or Abuse
Any account that affects the normal operation of any of the services provided by nm-host.com including, but not limited to, administrative tasks, technical support, database services, server access, network speed, content or email delivery, may be deactivated in an effort to restore normal operations.
In the event of account deactivation, we remain the final authority in determining whether or not the account will be reactivated.
The severity of the violation, as well as the account holder’s cooperation and ability to prevent future abuses, will be considered by nm-host.com when determining whether or not the account will be reactivated.
If you have any questions regarding this abuse policy, or to report any server abuse, please contact abuse@nm-host.com.